Shipping policy
Our garments are made entirely by hand, ethically and sustainably, in Italy; some are made to order for the customer, which is why delivery by courier is guaranteed within 15 working days.
- Delivery times: Italy 24/72 hours after shipping; European Union 3/4 working days.
- Costs: Italy Standard €4.99 (pick-up point €4.90, Express €14.99); Eurozone €8.99 (Express €15.99); United Kingdom €19.99; USA €8.99; rest of the world €25.
- Shipping is free in Italy for orders from €180 and in the Eurozone from €200.
- An exchange is possible in case of a manufacturing defect: return costs paid by RUPE (only 1 exchange possible), procedure to be agreed with RUPE – support@rupeclothing.it
- Returns within 30 days of receipt: request it yourself at login.rupeclothing.it. Once the return has been accepted, ship the parcel with any carrier you prefer to: Rupe Lab, Rupe S.r.l., Via Cesare Miola 55, 21047 Saronno (VA), Italy. Return shipping is paid by the customer; the refund is issued after checking that the product is intact.
- Exchange (for example of size) within 30 days of receipt: request a return at login.rupeclothing.it and, once it has been accepted, reply to the confirmation e-mail with the item or size you would like. Shipping of the return parcel is paid by the customer, shipping of the new item is paid by RUPE. This also applies to purchases made at events and trade fairs.
